Discover why you need to put the ‘human’ back into your business.

Mark will help you learn the science behind habit creation and embedding. Find out why behaviour change rarely sticks and how to reverse that trend.

Finally, Mark will show you 5 new habits which you can implement from Wednesday, to make real business impact, whilst turning your customer-facing teams into Helpdesk Superheroes.  

Presenter: Mark Copeman, Author & Producer, Helpdeskhabits.com